Enterprise Design Portfolio

Designed a comprehensive mobile experience featuring the innovative 'Pay It Forward' system - a first-of-its-kind book sharing mechanism that creates community engagement beyond single transactions. Led mobile-first UX design with social impact integration, including the 'Delete Censorship' campaign that helped keep banned books on shelves through optional $1 donations at checkout.

Designed comprehensive client management platform for one of the largest independent broker-dealers in the US, serving financial advisors managing multi-million dollar portfolios. Created secure, professional interface for complex financial workflows including transaction processing, multi-account management, and CRM integration with specialized security patterns like SSN masking.

Architected comprehensive B2B vendor management platform streamlining Staples' supply chain operations. Designed end-to-end vendor relationship management from onboarding through performance tracking, featuring advanced analytics with vendor scoring (87.37% performance metrics), purchase order processing (PO #22005596), and compliance monitoring with 152+ pages of documentation.

Led comprehensive UX strategy initiative for one of the largest integrated healthcare systems in the United States, serving over 12 million members. Developed patient-centered design framework with HIPAA compliance, accessibility standards (WCAG 2.1 AA), and multi-generational interfaces serving pediatric to geriatric care populations. Created service design methodology for healthcare touchpoint optimization.

Designed early Android Pay + Visa Checkout integration during the pioneering era of mobile commerce. Created touch-optimized checkout interfaces with clear pricing transparency, working on cross-platform payment system design that helped establish mobile payment standards. Led UX design for next-generation payment processing interfaces used by merchants globally.

Designed comprehensive content management and digital experience strategy for T-Mobile's customer engagement platforms. Created unified content framework supporting multiple touchpoints including mobile apps, web portals, and customer service interfaces. Led content architecture design ensuring consistent brand voice across all digital customer interactions.